What do I need to do if I will miss classes because I am unwell?

While you are studying in Australia you may not get sick the whole time you are here. However, there is a chance that you may come down with a cold or other illness, or an injury that prevents you from attending your classes. If you are unwell and cannot attend classes you must see a doctor who will be able to check how serious your condition is and provide you with a medical certificate if you unfit for attending classes.

- If you cannot attend classes you must see a doctor and request a medical certificate. A copy of this medical certificate must be given to your program coordinator (but always keep the original for yourself).

 OSHC – Health Insurance

Overseas Student Health Cover (OSHC) is health insurance that is designed to cover the costs of medical and hospital care that you or any family members accompanying you may need while in Australia. The Department of Immigration and Citizenship (DIAC) requires all student visa holders to have OSHC for the duration of the visa. If your OSHC is nearly expired you need to make sure that you renew it. Details on how to renew OSHC Worldcare can be found below.

When you see a doctor or medical specialist in Australia, you will usually be required to pay a fee. However, as you long as you have current OSHC you can claim back some or even all of the money that you have been charged, so make sure you keep your receipts.

OSHC providers like Worldcare also have medical providers that provide direct billing services. Direct Billing for Worldcare customers means that if you hold a current OSHC Worldcare policy and attend one of the doctors or specialists listed on their website that indicate that they ‘Direct Bill’ under additional notes, the bill will be sent directly to OSHC Worldcare and you will not have to pay or submit a claim. Different OSHC providers may be affiliated with different medical centres and medical professionals, so check on the relevant website if your OSHC provider is not Worldcare.

More information on direct billing through OSHC Worldcare...

How to renew or change your OSHC Worldcare

If you need to renew or change your OSHC Wordcare, you can do so through Chisholm.

You need to:
- Download the Renewal/Change to OSHC – Worldcare form
- Complete all of the sections
- Attach a copy of your current (or expired) OSHC card
- Submit it to ISP Office Reception at Building B Dandenong or email it to International.Admissions@Chisholm.edu.au with the subject heading: OSHC Renewal
- ISP will calculate your fee, add it to your form, and email it back to you.
- Pay for your renewal/upgrade:
- Take the completed form to the Office of Students reception (building A) at your campus, or
- Complete a bank transfer to Chisholm Institute for the amount.
- Bring the receipt to the ISP office or email it to international.admissions@chisholm.edu.au with the subject heading: OSHC Renewal (payment). Make sure your name and ID number is written on the receipt.

Your will be able to access you updated membership details on the website after two working days.

How to order your OSHC Worldcare card

To order your OSHC Worldcare card you need to:
- Log in to the website with your Policy number and date of birth.
- Click on the option to “order a membership card”
- Check the address details are correct and update them if necessary.
- Click the orange button to “order a new membership card”

Your membership card should arrive in the mail after several working days.

How to make a claim with OSHC Worldcare

You can make a claim in two ways:

Online:
- Log in to the website with your Policy number, family name and date of birth.
- Click on the option to “file a claim”
- Enter your policy and claim details
- Record the claim reference number
- Write the claim reference number on the back of your original tax invoices and receipts
- Post original tax invoices and receipts to the address as listed.

In person:
- Bring the original receipts to the Worldcare representative on Wednesdays* (10am -12noon) in the ISP Office at Building B Dandenong
- Fill in the claim form that is available at the office or online https://www.oshcworldcare.com.au/skins/oshc2/pdf/OSHC_Claim_Form.pdf 
- Take the voucher to an Australia Post office to collect your refund

It is important to record your claim reference number as well as keep a copy of all your tax invoices and receipts.

*The Worldcare representative is not always available during the semester breaks. During these times, phone the ISP office to check the next time a representative will be available at Chisholm.