The Australia Government has set a number of requirements, which operate and protect the industry and prospective students. The Institute application procedures for international students are in accord with ESOS Act 2000, ESOS Regulations 2001 and the National Code 2007.

Detailed information of the above legislation and act can be found from the Department of Education, Employment and Workplace Relations website, or visit the following direct web pages:

• Education Services for Overseas Students
• Australian International Education National Code 2007

Chisholm Institute also has a range of policies and procedures, including ones for international student refund and complaint resolution. You can access these from the link on the Chisholm International website footer, or refer to the course guide.

ESOS
The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia's laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2007. You read about the framework on the ESOS website.

CRICOS
As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course – including its location – match the information on CRICOS.

For more information on your ESOS rights and responsibilities please refer to the course guide.

You can also contact:
Department of Education Employment and Workplace Relations
Website: www.aei.gov.au
ESOS Helpline: +61 2 6240 5069
Email: esosmailbox@deewr.gov.au
For visa matters contact:

Department of Immigration and Citizenship (DIAC)
Website: www.immi.gov.au
Telephone: 131 881 in Australia
Or contact the DIAC office in your country